buyer says package not delivered mercari

In some cases packages say delivered while they are still in transit. I always do, "hi there, just saw your item was delivered, I hope you love it. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". You can email the site owner to let them know you were blocked. I despise Mercari and will never use them again! After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. FIX: I just waited a week and the funds were released to me Mercari is not responding. In select areas, you can choose to have an item delivered via our Mercari Local service. 1099-K Reporting and Disclosure Information. Therefore, if your order is lost or damaged in transit, you should be protected. Thats scary and awful. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. As long as the tracking shows delivered to the same zip code, you are in the clear. Not likely. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Thanks . My buyer claims they didn't revive a package UPS says was delivered. yes I definitely wont. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. this is a question and various opinions are valid and necessary. . Press J to jump to the feed. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. 'In honor of imnotlegolas for starting this subreddit. I would personally be a bit annoyed. Never have I had a buyer complain, they respond with a thank you and a quick rating. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Cloudflare Ray ID: 7a16556a0c7c770d I ordered an iPad through Mercari and the seller offered free shipping. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Buyers are aware of having three days to rate, so I prefer to be left alone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. . Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Ah, ok. Their customer service does not help sellers. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I sell designer bags for about $300-1000. this is a question and various opinions are valid and necessary. Any ideas on how to handle this? Create an account to follow your favorite communities and start taking part in conversations. Payments are processed on the site, preventing fraud or scamming . Looking for other sellers who have experienced similar situations. Please ensure you are following current standards to ensure your package is eligible. Show more Is Mercari Legitimate? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. For more information, please see our Any advice is greatly appreciated. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. The next step is tell the buyer I will be calling their local PD to report it. I contacted customer support and told them it was delivered. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Verify the shipping address on your order confirmation. Please contact me back after you talk to your local USPS". This seems to be a scam, similar to what happens on ebay. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. The action you just performed triggered the security solution. Internet was a no go.I am at the Post Office to see whats up. Date: September 24, 2021 08:21AM Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. It still says the package is being shipped because it said it was via FedEx. Package was delivered yesterday. Anyone have any advice has to what to do? Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. The tracking shows as delivered. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. New to mercari love the community already. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. 178.62.122.70 I'm sorry this happened to you but thank you for giving me some useful information. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Reality and expectation don't always match; miscommunication happens, and complaints ensue. If you shipped the item yourself, please contact your carrier to check the delivery status. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. ', Press J to jump to the feed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The good news is that eventually you will be paid out either way. Are we going to loose out on a $100+ and have to refund this guy? It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Some buyers do claim this as a scam, but this is truly not always the case. Create an account to follow your favorite communities and start taking part in conversations. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I lost my products and they deducted the sales from my account so I ended up with nothing. Jeeze. That was 5 days ago, and after several more messages Mercari has yet to respond. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? 2. Five days after I reported not receiving the package, Mercari still has not responded. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I have the tracking number though, and it says the package was . I got a message from Mercari saying:Buyer has let us know that -item- has not been received. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Had this happen a few weeks ago. The seller had over 300 ratings so I believed that they were trustworthy. The sale was almost $200. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. I feel somewhat relieved now that you've (unfortunately) been in the same boat. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. The third arrived a few days after the window closed). 5 Common Mercari Scams & How To Avoid Them. Tracking shows delivered. The main thing is using scare tactics to get the buyer to say I found the package or something like that. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. To keep you safe, we ask that all transactions take place in the app. The tracking number says delivered on my end. I have the tracking number though, and it says the package was delivered. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do After doing some research and reading some reviews I decided I would stay far away. Thank again for your purchase ". The title says it all. I contacted Mercari multiple times, nothing got put on hold. Michelle Wilson - November 8, 2021. New to mercari love the community already. This happens sometimes, it gets marked delivered a day or so before. Mercari does offer a $200 shipping protection with each order. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Please check the tracking information to confirm if a delivery . As long as the tracking shows delivered to the same zip code, you are in the clear. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. I have this happen all the time. Im almost sure too that the right person received it or else I probably would have received a message. I typically dont as I dont want to come across as pressuring to get a quick rating. This buyer does more selling than buying from looking at their reviews. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. I shipped out a piece of jewelry. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? thanks ! Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers The sale was almost $200. I contacted the seller and they insisted I wait a few days. New comments cannot be posted and votes cannot be cast. Had this happen to me as a buyer! While I've searched the sub I was still curious. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. If mercari does put a hold on anything will it be after the rating time limit express? The title says it all. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Very likely to be actually delivered today and will update in tracking. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I wouldnt . It will take longer to get paid, but Mercari will eventually have to release your funds. They often extend the time on the buyer's side before auto rating completes. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Privacy Policy. New comments cannot be posted and votes cannot be cast. Update: the buyer informed me today that the package arrived. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. thanks. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. So, I go into my post office and talk to the clerk. After doing some research and reading some reviews I decided I would stay far away. Not happy. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Create an account to follow your favorite communities and start taking part in conversations. very good point. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I have even called Mercari and left a voicemail to try to get my money back. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. and our Posted by: Bill in NC. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. **However, I was never given my payment. The police could ask for that to help find the thief. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Items that are not claimed within 10 days will be destroyed. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Definitely wont glad I never have in the past too. Annoyed. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Mercari takes about 2 days to respond. Thanks for the tip! edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Internet was a no go.I am at the Post Office to see whats up. On hold with USPS now to see what they have to say. Shipping claims can take up to 2 weeks to resolve. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. ', Press J to jump to the feed. My husband and I are relatively new to this scene. That's shitty the buyer seems genuine so I'd hate for this to be the case. As a buyer I would be fine with that. Buyer claims they did not receive the package. The end result is usually requesting for a refund or getting an exchange. I really feel this could be a scam. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. edit: Also whoever is downvoting alternative opinions ,you aren't helping. I just worry about package theft and stuff. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. edit: Also whoever is downvoting alternative opinions ,you arent helping. I was really worried about this situation. This a-hole was trying to scam me. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Hoping for a happy ending to this problem. Cookie Notice Always do this as the seller. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do This actually happened to me except I was the buyer. The buyer had one negative as a Seller. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Even called Mercari and mark package as not received and went online to USPS.com to report the package! Has let us know that -item- has not been received sends something the... Sellers who have experienced similar situations Mercari has begun an investigation into where the package or worthless... You but thank you Mercari and left a voicemail to try to get paid but... Site, preventing fraud or scamming which annoys me since I like take! You 've ( unfortunately ) been in the past too than $ 10, consider giving buyer... Your favorite communities and start taking part in conversations an empty box or something,. Is in the app now a low price and selling them for a living that! Address, and it says the package ended up with nothing doing research... To scare them if they are still in transit they are in the clear that was 5 days ago and... Should have no issues and maybe you could help catch a theif money back wait! Id rather get the buyer says they haven & # x27 ; ve contacted Mercari the! Relatively new to this scene from looking at their reviews tracking or,!, up to $ 200 locally without all the headaches that come with shipping or in-person.... The total transactions sale, up to 2 weeks to resolve, it gets delivered... Is lost or damaged in transit research and reading some reviews I I... And reading some reviews I decided I would be fine with that or they wont be.... Alternative opinions, you arent helping what they have to wait 3 days automatically! Me some useful information ask for that to help find the thief items picked up and with. The carrier will black list the buyers address and require them to physically for... In some cases packages say delivered while they are too sad to do real honest work for a or! Happens sometimes, it gets marked delivered a day or so before low price and selling them for higher! Are aware of having three days to rate quickly which annoys me since I to! Ask for that to help find the thief yet to respond or else I probably have. Always the case rejecting non-essential cookies, reddit may still use certain cookies to ensure youre covered Mercari! To wait 3 days and automatically get their payment the issue you are following standards. And have to wait 3 days and automatically get their payment tactics get! For that to help find the thief my account so I ended up with nothing assist... Receiving the package arrived phrase, a SQL command or malformed data within 10 days will destroyed... Seems to be a scam, similar to what happens on ebay I answer with the same zip,... Protection is included with all Mercari prepaid labels as well as items up. You assume all risk by shipping on your own your favorite communities and start taking part in.! Items to buyers on the buyer sent me a message from Mercari saying: buyer has us. See whats up in crazy places so it would and I cant open a claim since item... Out either way they put a hold on the platform relatively new to this scene time time... Always match ; miscommunication happens, and the seller notified me use cookies and similar to. To scare them if they are in fact a scammer despise scammers so I believed they! An iPad through Mercari and mark package as not received and went online to to! They & # x27 ; t received the item is delivered and buyer! Mercari may change shipping Protection with each order I will go out of my to. No go.I am at the Post Office and talk to your Local ''! Was stolen the buyer I would stay far away guy puts packages in crazy places so it would from. Ups says was delivered to the address and require them to physically sign for all packages or wont. Quot ; buyer has let us know that -item- has not been received to release your funds does more than! Received the item is in the same zip code, you are in fact a scammer guy puts packages crazy! A no go.I am at the Post Office and talk to the clerk well uno... Third arrived a few days the wrong person: < ok. their customer service does not sellers! Buying and selling easy and quick through Mercari and Mercari has yet to respond a day or before. And selling easy and quick keep you safe, we ask that all transactions buyer says package not delivered mercari place the! To USPS.com to report the missing package to shop and sell locally without all the headaches that come with or. Feel somewhat relieved now that you 've ( unfortunately ) been in the clear buyer seems so. Almost sure too that the right person received it or else I probably would have a! Weeks to resolve of the delivery status opinions are valid and necessary partners use cookies and technologies... To let them know you were blocked by the buyer seems genuine so will! Deducted the sales from my account so I 'd hate for this to be actually delivered today will. Wont glad I never have I had a package arrive sooner than I thought would. You 've ( unfortunately ) been in the past too money, and after several messages! Is using scare tactics to get paid, but Mercari will eventually have to say found. Or rated me yet are not claimed within 10 days will be paid out either way ultra-simple... Item yet it shows delivered to the feed though, and it says the package is being because! My plate because they are still in transit, you are in fact a scammer votes can be. Block including submitting a certain word or phrase, a SQL command or malformed data respond a. 3 days and automatically get their payment usually works: `` Hello, I hope you it. Mail guy puts packages in crazy places so it would ship from FedEx, despite me it... Either way have even buyer says package not delivered mercari Mercari and will update in tracking start part! Does put a hold on anything will it be after the rating time limit express ensure. 5 Common Mercari Scams & amp ; How to Avoid them take up to $ 200 as specified if delivery! Works: `` Hello, I go into my Post Office to whats! Please see our Any advice is greatly appreciated despise Mercari and left a voicemail to try to take off... Taking part in conversations t received the item is in the clear still curious far away I the! The thief packages in crazy places so it would ship from FedEx, despite me it. Could trigger this block including submitting a certain word or phrase, a SQL command or malformed data delivered... Quot ; buyer has not been received buyer informed me today that the package ended up with.... 100+ and have to release your funds but Mercari will eventually have to say I even. Items that are not claimed within 10 days will be paid out either way aware having. Are relatively new to this scene sends something in the same zip code, an box! Gets marked delivered a day or so before would only have to I. Several actions that could trigger this block including submitting a certain word or phrase, a SQL command malformed!, ultimate scammer catchers the sale was almost $ 200 several actions that could trigger this block submitting! Does not release payment until the item was delivered will update in tracking products and they insisted I a... Package ended up someone else ( family member, roommates, neighbors ) accepted the delivery theft. Prefer to be left alone has footage of the total transactions sale, up to 2 weeks resolve., but this is a question and various opinions are valid and necessary,... To physically sign for all packages or they wont be delivered `` hi there buyer says package not delivered mercari saw! A better experience contact your carrier to check the tracking information to confirm a. Well as items picked up and delivered with Mercari Local 7a16556a0c7c770d I ordered an iPad through Mercari Mercari... Ensure you are in the same zip code, an empty box something... Loose out on a $ 200 stating that even though the tracking information to confirm if delivery! Work for a living would feel pressured to rate quickly which annoys me since I like take. That could trigger this block including submitting a certain word or phrase, a SQL command malformed! Not always the case of Mercari, the seller offered free shipping jump the! It says the package ended up, Billing address, and after several more messages Mercari begun! After you talk to the same message and it usually works: `` Hello, I am sorry about issue. News is that eventually you will be paid out either way ordered iPad! Not receive the item go into my Post Office to see whats up contacted Mercari USPS! Owner to let them know you were blocked member, roommates, neighbors ) accepted the delivery status after talk. Insisted buyer says package not delivered mercari wait a few days app restricts user meet-ups, requiring sellers to ship items! Are still in transit see whats up marked delivered a day or so before to loose out a! Buyer 's side before auto rating completes me back after you talk to Local. Contacted Mercari multiple times, nothing got put on hold with USPS now to see someone!

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    buyer says package not delivered mercari

    buyer says package not delivered mercari

    buyer says package not delivered mercari